Using WhatsApp Messenger for Secure and Accessible Video Counselling

At Elmroom Counselling, I offer video sessions via WhatsApp Messenger, a platform chosen for its ease of use and robust security features, in line with current best practice and ethical guidance for online therapy.

WhatsApp is widely accessible and familiar to many people, which helps reduce the technological barriers that can sometimes arise in digital therapy. There is no need to create a new account or manage unfamiliar software if you already use WhatsApp. Many clients find this simplicity reassuring and convenient—especially when navigating the emotional demands of beginning or continuing counselling.

While WhatsApp is most commonly used on mobile phones, it can also be accessed on tablets, laptops, or desktop computers via the WhatsApp Web or WhatsApp Desktop app. This gives clients the flexibility to choose the device that feels most comfortable or private. Larger screens can support clearer video, and using a device other than a phone can help minimise distractions during the session. I’m happy to support you in setting this up if you’d like to explore this option.

From a data protection and confidentiality perspective, WhatsApp employs end-to-end encryption, meaning that only the participants in the call can access its content. Messages, calls, and video sessions are encrypted by default and are not stored on WhatsApp’s servers.

In accordance with BACP guidance on online and phone therapy, I have reviewed the risks and benefits of using WhatsApp as a therapeutic platform. Clients are invited to consider their own environment when attending a session—for instance, ensuring they are in a quiet, confidential space and using headphones where possible. Although no digital tool is entirely risk-free, my practice is underpinned by a commitment to transparency, consent, and mutual trust in all aspects of our work together.

If you have questions about how to make WhatsApp work best for you, please feel free to get in touch.